Every 'while you're in there' becomes a billable change order
MSPs lose thousands to informal client requests that never get billed. ClarAccord turns every ticket-adjacent ask into a signed, documented, billable record.
Change & ticket approvals your clients sign
The problem
Out-of-scope work is invisible
A 'quick server check' becomes three hours of root-cause analysis. The client assumes it's included in the retainer. Without a receipt documenting scope before work, the MSP absorbs the cost silently.
Technicians default to 'yes'
The technician instinct is to be helpful. A client WhatsApps about a VPN issue during a server call. The tech fixes it. No ticket, no change order, no record. This helpfulness costs thousands in unbilled work every month.
Incident scope expands unchecked
Emergency response creates undocumented commitments. After the crisis, remediation work expands into configuration changes nobody quoted. When the invoice arrives, the client disputes everything beyond the retainer.
The ClarAccord fix
Change-request receipts before work
When a client asks for out-of-scope work, generate a receipt with scope, hours estimate, and cost. Client confirms with a code. The receipt becomes the billing trigger. No more 'I thought that was included.'
WhatsApp-to-ticket documentation
Clients WhatsApp technicians directly. Turn that message into a receipt with full scope context. Attach it to the ticket. The work gets tracked, the client confirmed it, and the billing is automatic.
Incident post-mortem receipts
After emergency resolution, document what was done, what it cost, and get client acknowledgment within hours, while the memory of the crisis is fresh. Prevents the month-end 'what was this charge?' conversation.
Retainer overage confirmation
When scope exceeds contract hours, a receipt confirming the overage before extra work protects both sides. The client knows what they're committing to. The MSP knows they'll get paid.
What could undocumented scope changes be costing you?
Move the sliders to estimate it. This model assumes ~15% of project value leaks to unconfirmed scope changes, adjust to your own numbers.
Questions MSPs & IT ask
Does this integrate with our PSA?
Will our clients actually use this?
How strong is the audit trail for disputes?
Ready to eliminate scope creep?
First five receipts free. No credit card.